How InsureCorp Leveraged Agentic AI to Automate Complex Insurance Claims Processing in Salesforce
InsureCorp transformed its insurance claims process from a 7-day manual workflow to about 1 day of intelligent automation using Agentic AI built on Salesforce.
The Challenge
InsureCorp's claims process took 5-7 days to complete. Staff manually reviewed policy documents, verified claimant information, assessed damage reports, and ran fraud screening across fragmented systems — driving delayed payouts, high operational costs, and falling customer satisfaction scores.
Our Solution
Xponent X built an agentic AI framework inside Salesforce with specialised, coordinated agents:
• Autonomous Research Agent — rapidly interprets policy and regulatory documents
• Data Validation Agent — cross-checks claimant data against internal and external databases
• Assessment Agent — uses computer vision to evaluate damage photos and repair estimates
• Orchestrator Agent — directs the workflow and routes final determinations to human reviewers
The four-week automotive claims pilot combined Einstein GPT, custom Apex agents, and external data integrations.
Results
• 85% faster claims handling — 7 days down to ~1 day
• 40% reduction in manual processing costs
• 95%+ accuracy in preliminary evaluations (+20%)
• 30% lift in customer satisfaction metrics
• 99% fraud detection confidence
Claims moved from reactive to proactive service delivery, freeing staff to focus on complex cases and customer relationships. The pilot's success cleared the path to expansion across additional insurance lines.
